Standard operating procedures: protocol and liaison services unit

Abstract

The present manual on the standard operating procedures of the Unit provides staff with the correct information to perform specific tasks in the appropriate manner and is designed to ensure consistency in the quality and integrity of the result. These procedures also minimize variation and promote quality output through consistent implementation of a process or procedure within the Unit. The present manual is aimed at achieving efficiency, high-quality output and uniformity of performance, while at the same time helping clients to be informed of the exact requirements and procedures to follow. It also ensures that business processes are thought through.