Annual report on assuring quality at ECA - 2016: achievements, challenges and lessons learned

Abstract

The present report presents the function of quality assurance at the Economic Commission for Africa (ECA) in 2016, with emphasis on the results achieved, challenges encountered, lessons learned and future prospects. This function, during the period under review, was guided by the Commission’s Operational Quality Policy and Plan 2014-2017. The International Organization for Standardization definition of “quality” as the “degree to which a set of inherent characteristics fulfills requirement” has been adopted for this plan. The requirements to be fulfilled, in the context of ECA, are derived from the Commission’s strategic direction and its work program, and embodied in its quality objectives.