Framework for a set of e-government core indicators

Abstract

There is a growing recognition worldwide that effective public sector governance requires the use of ICT to achieve more efficiency in the functioning of government and to improve the delivery of government services for organizations and individuals. E-government development in countries is at varying stages. Developed economies are relatively advanced in their use of ICT for improving functioning of the public sector and service delivery. Most developing countries are less advanced and, in order to improve e-government in these countries, a comparable measurement framework is important. The objective of the Framework is to support the efforts of countries in the collection of data for the e-government core indicators. Particular attention is paid to providing a measurement approach that is feasible for developing countries and supports their efforts to utilize e-government for the benefit of their society and economy. Elements of the Framework include defined core indicators and associated statistical standards (such as definitions, scope, statistical units, model survey questions and classifications).