Operational structural rationalization for effective and efficient service delivery: executive summary

Abstract

The operational and structural rationalization of the General Services Section (GSS) comes at a timely confluence of the UNECA repositioning strategy and the planned implementation of the enterprise resource planning (ERP). The initiatives at three levels converge on the common denominator of effectiveness and efficiency—the stuff of which sound management is made—to reach the desired organizational goal. As much as form follows function in design, automation follows rationalization, making the operational and structural rationalization of the GSS a salutary preparation before the introduction of the ERP.